Contact Us
Start playingWhether you have a question about our content or need help with your 1red account, this page explains who to contact and what to expect. Our editorial inbox handles questions about the site itself, while account queries go directly to the operator's support team.
Reach the 1red.games editorial team
For questions about our content, corrections or suggestions, email [email protected]. We aim to respond within 48 hours on working days. This inbox does not handle account issues, deposits or withdrawals — those go to the operator's own support channels below.
Questions about your account
The operator's support team can help with registration, deposits, withdrawals, bonuses, verification and technical problems. Contact them at [email protected] — live chat is also available around the clock if you are logged in.
When writing in, have your account email ready, along with the approximate time the problem occurred and any reference number shown on screen. That way the first reply can be useful rather than asking you to clarify what happened.
What we cannot help with
We do not process withdrawals, reverse account restrictions or grant bonus exceptions. Those decisions sit with the operator, not with this portal. If you have already contacted the operator and believe your complaint was not handled fairly, you may escalate it to the licensing authority — in this case, the Government of the Autonomous Island of Anjouan, Union of Comoros.
Support for problem gambling
If gambling is causing you distress, free and confidential help is available in the UK. Contact GamCare at gamcare.org.uk or ring the National Gambling Helpline on 0808 8020 133 (24/7). BeGambleAware (begambleaware.org) also offers practical advice and self-assessment tools.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.